A policy is set in place to protect both the client and the business

Please read the following thoroughly BEFORE booking your appointment to ensure you are fully aware of each of our policies and procedures.

PAYMENTS:

As of January 2021, final payments will be taken prior to the service.

Cash or Card is accepted. Payments for in store products will be charged a sales tax.

ADDRESS/LOCATION:

As we are home based, the exact address will NOT be disclosed unless an appointment is booked. Please email your stylist to confirm at least 4 days to your appointment date for the address if you are a new client.

We are a 6-minute walk / 3-minute drive from TARGET: 1730 Hempstead Turnpike Elmont, NY 11003

COVID-19 UPDATE:

Be aware of our policies below to ensure the safety of both you and the stylists:

As per the CDC guidelines, if you've been fully vaccinated, you have the option to go mask-less.

Hands must be WASHED prior to being serviced.

If you feel sick for any reason prior to your appointment please call us and let us know and we will refund you so you may book at the later date when you are well.

Absolutely NO EXTRA GUESTS. This includes children and anyone else that may want to accompany you and . They will be asked to leave and your appointment may be canceled.

Please arrive at the time of your appointment. We cannot guarantee we can service you if you arrive prior to your scheduled appointment however, you can let us know when you arrive. We will service you if the seat is available.

HAIR PREP:

Crochet / Faux Locs / Weaves: If you did if you did not add a wash to your appointment, please arrive with your hair washed and de-tangled/manageable.

Silk Press / Wash and Blow: This service includes a wash. Please arrive with your hair de-tangled/Manageable. Please no small and tiny braids that take more than 2 minutes to unbraid. We suggested you bring a silk scarf so you can wrap your hair before you leave your appointment...especially when the weather is rainy, misty or humid.

NO GUESTS, NO CHILDREN, NO PETS:

NO ADDITIONAL GUESTS ** As we have limited space and no waiting area, Please allow us until your appointment time to come in as we do not have a waiting area. If you arrive earlier then your appointment time, you can let us know however, we can’t guarantee we can see you if we are finishing up with the prior client.

CANCELLATIONS:

YOU WILL FORFEIT THE DEPOSIT if cancellations are made less than 24 hours prior to your appointment.

Late Cancellations and No Show appointments due to A GRAVE EMERGENCY will be allowed to reschedule with original deposit with the stylist’s discretion. Rescheduled appointment must be made within the 30 days calendar Booking.

If you need to cancel your appointment prior to the 48 hour timeline, we will issue a refund but is subjected to a 30% fee of your deposit.

RESCHEDULING: If you need to reschedule, please log in to do so for an available slot.You can also email your stylist if needed let us know at least 48 hours in advance so we can fill the slot. Rescheduling can only be done within the current booking period with calendar availability.

NO CALL NO SHOWS: No Call - No Show Appointments: In order to book a new appointment you must pay 50% of the service in advance.

2nd No call - No Show: Must pay full service fee in advance for next scheduled appointment.

3rd No Call - No Show: NO NEW APPOINTMENT.

All orders placed are final sale. We do not process any returns/exchanges. There are no refunds or cancellations once the order has been processed and fulfilled. Should you have any issues with your order, anything missing from your order or incorrect product, please contact customer service via Inquiries@iamnubian.nyc

Please allow 24-48 business hours from the date your email is sent, to be reviewed and responded to. Should your inquiry require more investigation attention or processing, please allow 48 more business hours to review and respond.

All shipping rates will vary depending on a few different factors, some of which include:

* Domestic vs International shipments

* Selected shipping method

We are not responsible for any fees required by customs for any reason. All shipping fees we require will be clearly shown to you alongside the service and estimated transit time upon checkout.

Should any refunds or store credits be issued at any time, under any circumstances, shipping cost are not included.

Our hours of operation for shipping are Monday through Friday, 9 a.m. to 6 p.m. EST, excluding weekends.

* NOTE: during restocks, new releases & special promotions, there can be an additional 2-4 business days of processing time!

Transit times will vary based upon a few different conditions, including but not limited to:

* Total distance between us and you

* Whether your parcel is a domestic (USA) or international (everywhere else) shipment

* Post office closure or emergent circumstances

Please note that this time frame is an estimate and not a guarantee.

Any inquiries regarding the exact location of your package should be made to the carrier directly.We only have as much information as can be seen by you through your tracking number.

We do not offer any pre-orders at this time. All of our restock announcements are made on our social media platforms. You can also subscribe to our newsletter and never miss a beat! www.iamnubian.nyc/newsletter

Our website: www.iamnubian.nyc

IG: IAM.NUBIAN

If your package has been confirmed via USPS delivered and you did not receive please contact www.USPS.com

Once you file a claim with UPS or USPS the driver on your route will investigate to ensure it was not accidentally delivered to the wrong address which is the case majority of the time.

If you decide to file a claim through Paypal your tracking number is automatically uploaded which will state that your package was indeed delivered. The only time that we will issue a store credit is when tracking confirms that the package was lost DURING TRANSIT (minus shipping cost) and not for any packages that states DELIVERED in mailbox/porch/reception etc.

If your package is returned to sender due to an insufficient address or any reason at all, you will be issued a store credit (minus shipping costs) once it is confirmed that IAMNUBIAN has received the product.

Send us an email! We would be happy to help with any other questions you may have! Please include your name and order number (if applicable), in your subject line. In the body, please include your question or concern to Inquiries@iamnubian.nyc.

Our hours of operation for customer service are Monday through Friday, 9 a.m. to 6 p.m. EST, excluding weekends and major holidays. We will do their best to respond as quickly as possible, please allow 24-48 business hours from the date your email is sent, to be reviewed and responded to. Should your inquiry require more investigation attention or processing, please allow 48 more business hours to review and respond.

Thank you for your understanding, patience and support!