Thank you for choosing us for your beauty needs. At Iam Nubian Salon Spa, we are committed to providing top-quality service in a comfortable and enjoyable atmosphere. Please review our salon policies and procedures to ensure a smooth and satisfying visit.
Address: 1554 Hempstead Turnpike, Elmont, NY 11003
- Accepted Methods: Cash and card payments for services.
- Sales Tax: Applicable on in-store product purchases.
- Arrival: Please arrive at your scheduled appointment time.
- Hair Preparation: Arrive with hair detangled and manageable. Bring a silk scarf for protection against inclement weather.
- Grace Period: 10-15 minutes for lateness. After this, appointments are automatically canceled.
- Rescheduling: Notify us at least 72 hours in advance. Reschedule within the current booking period, subject to availability.
- Processing Fee: 10% fee on cancellations with at least 30 days' notice.
- Partial Refund: 30% fee on cancellations made no later than 7 days before the appointment.
- Forfeiture: Deposit forfeited for cancellations within 24 hours of the appointment.
No Call, No Show Policy
- First Instance: Booking restrictions and full payment required for future appointments.
- Second Instance: No new appointment bookings.
- Wi-Fi Access
- Snacks and Refreshments
- Workspace with Computer Tables
- Blankets (upon request)
- Soothing Eye Mask (full service appointments)
A Note to Our Guests: Please refrain from bringing additional guests, children, or animals to your salon visit. This ensures a relaxing environment for all our clients.
We appreciate your understanding and cooperation with these policies. Our team looks forward to providing you with an exceptional salon experience.
Return Policy for iamnubian inc
Accepts Returns: Yes
Return Window: 14 days from the delivery date
- By mail
Condition of Returned Items: Must be in new condition
Restocking Fee: 20% of the product price
Reasons for Return & Associated Fees:
- Customer Remorse: No additional fee
- Defective Product: No fee
Note: This policy applies to all products sold in selected countries without a specific return policy label.
Confirmation: The information provided here matches the return policies listed on our website.
Processing Time: Review by Google for accuracy may take up to 10 business days.
Shipping Policy for iamnubian inc
We at iamnubian inc are committed to ensuring a smooth and efficient shopping experience. Below is our shipping policy.
- Normally processed within 2-3 business days.
- In rare cases, processing may take slightly longer.
- Various options available including standard and expedited shipping.
- Availability may vary based on location.
- Determined by shipping method, item weight, and location.
- Visible during the checkout process before purchase completion.
Estimated Delivery Times:
- Varies by location, shipping method, and carrier delays.
- Tracking number provided for shipment monitoring.
- Each order comes with a tracking number.
- Customers are responsible for providing an accurate and up-to-date address.
- iamnubian inc is not liable for items sent to incorrect addresses.
Lost or Damaged Shipments:
- Contact customer support in case of lost or damaged items.
- We aim to resolve such issues promptly.
Returns Due to Shipping Issues:
- Refer to our Return Policy for details on returns or exchanges due to shipping problems.
- For inquiries or assistance, please contact our customer support team.
Thank you for shopping with iamnubian inc. We value your trust and strive to deliver your orders with care and efficiency.
At iamnubian inc, we want our customers to be completely satisfied with their purchases. If you are not happy with your order for any reason, please review our return policy to understand how we handle returns and exchanges.
Eligibility for Returns
- You may return items within 14 days of receiving your order. To be eligible for a return, items must be unused, in their original condition, and in the original packaging.
- Some items are non-returnable, including personalized or custom-made products. Please check the product description or contact us if you are uncertain about the eligibility of your item.
1. Contact our customer support team to initiate a return request. Please provide your order number and a brief explanation of the reason for the return.
2. We will provide you with a return authorization and instructions for the return shipment.
3. Pack the item securely in its original packaging, if possible, and include all accessories.
4. Ship the item to the address provided by our customer support team. We recommend using a trackable shipping service.
- Once we receive your returned item and inspect it, we will notify you about the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your original method of payment. Please allow 5-10 business days for this process to complete.
- If you would like to exchange an item for a different size or color, please contact our customer support team. We will assist you in processing the exchange.
- Customers are responsible for return shipping costs unless the return is due to an error on our part.
Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue, which may involve a refund or replacement.
- If you have any questions or need assistance regarding our return policy, please don't hesitate to reach out to our customer support team. We are here to ensure your satisfaction and provide a hassle-free return process.
Thank you for choosing Iamnubian inc. We value your business and aim to make your shopping experience with us as convenient and enjoyable as possible.
We do not offer any pre-orders at this time. All of our restock announcements are made on our social media platforms. You can also subscribe to our newsletter and never miss a beat! www.iamnubian.nyc/newsletter
Our website: www.iamnubian.nyc
If your package has been confirmed via USPS delivered and you did not receive please contact www.USPS.com
Once you file a claim with UPS or USPS the driver on your route will investigate to ensure it was not accidentally delivered to the wrong address which is the case majority of the time.
If you decide to file a claim through Paypal your tracking number is automatically uploaded which will state that your package was indeed delivered. The only time that we will issue a store credit is when tracking confirms that the package was lost DURING TRANSIT (minus shipping cost) and not for any packages that states DELIVERED in mailbox/porch/reception etc.
If your package is returned to sender due to an insufficient address or any reason at all, you will be issued a store credit (minus shipping costs) once it is confirmed that IAMNUBIAN has received the product.
Send us an email! We would be happy to help with any other questions you may have! Please include your name and order number (if applicable), in your subject line. In the body, please include your question or concern to Inquiries@iamnubian.nyc.
Our hours of operation for customer service are Monday through Friday, 9 a.m. to 6 p.m. EST, excluding weekends and major holidays. We will do their best to respond as quickly as possible, please allow 24-48 business hours from the date your email is sent, to be reviewed and responded to. Should your inquiry require more investigation attention or processing, please allow 48 more business hours to review and respond.
Thank you for your understanding, patience and support!